GRAR Staff Roster

Executive & Administrative Staff

NAME Position & Responsibilities Contact Info

Julie Rietberg

Julie Rietberg updated 2015

Chief Executive Officer (CEO)

Aligns the company, internally and externally, with the organization's business plan; management and oversight of the financial, MLS, and administrative operations; compiles and monitors industry trends and statistics; and coordinates the organization's advocacy efforts.

Staff Liaison to: GRAR & MLS Boards of Directors, Finance Committee, Government Affairs Committee, International Committee, Legal Action Committee, Marketing/Branding Focus Group, Tech/MLS/Mobile Focus Group, Professional Standards Committee.

E-Mail Julie

(616) 940-8200

Pam VanLuven

Pam 0915 2

Sr. Vice President
Management and oversight of the day-to-day operations and governing documents; personnel management in areas of customer service, quality control and MLS integrity; point of contact and ombudsman for matters of professionalism and industry standards; facilitation of GRAR's Strategic Relations Program and the Grand Rapids Association of REALTORS Leadership Academy (GRARLA), and creation/distribution of the weekly mailings.

Staff Liaison to: Candidate Review & Development Committee, Grievance Committee, Regional Forms Committee, MLS Policy Task Force, Strategic Relations Task Force, REALTORS Community Crisis Response Fund Task Force.

E-Mail Pam

(616) 940-8226

Kelley Lash

Kelley Lash

Director of Finance

Responsible for managing day-to-day activities related to financial operations, accounting, human resources, and shareholder records.

Staff Liaison to: Finance Committee

E-Mail Kelley

(616) 940-8212

Sue Jenkins

Sue Jenkins

Executive Assistant & Professional Standards Specialist

Administrative support to the CEO, Sr. Vice President, and GRAR and MLS Boards of Directors. Also responsible for Professional Standards administration.

Staff Liaison to: Appellate Committee, Grievance Committee, Professional Standards Committee.

E-Mail Sue

(616) 940-8214

McKenna Osborn


Director of Events & Multi-Media
Responsible for professional programming and events (educational and otherwise) within GRAR's operations; plans, schedules, coordinates and markets events; maintains a social media strategy; designs and develops multimedia presentations for GRAR website; and responsible for sales of advertising space on the public website.

Staff Liaison to: Educational Programming Task Force, REBar Task Force and Young Professionals Network.

E-Mail McKenna

(616) 940-8236

Sheila Courter

Sheila Courter

Financial Services Specialist

Provides support to Director of Finance; accounts receivable administration, including monthly MLS statements and membership dues billings.

E-Mail Sheila

(616) 940-8209

Cheryl Krause

Cheryl Krause

Member Database Specialist
Responsible for maintenance of membership database including new member applications and orientation, transfers, terminations, address changes, etc.

E-Mail Cheryl

(616) 940-8218

Erin Hanner

Erin Hanner

REALTOR® Products Specialist

Oversees REALTOR® Store operations and products; provides SUPRA support (electronic lockboxes, keys, and accessories); administers room rentals; meetings coordinator; room layout/set-up.

Email REALTOR Store

(616) 940-8225

MLS Staff

NAME Position & Responsibilities Contact Info

Brittany Sheets

Brittany 5

MLS & Customer Service Specialist

Customer service, phone reception, forms orders, pending/closed sales, MLS (changes to existing listings).

Email Brittany

(616) 940-8202

Macy Durry

Macy Durry

MLS Specialist

Oversight of new listings.

E-Mail Macy

(616) 940-8223

Information Services Staff

NAME Position & Responsibilities Contact Info

Rick Baumann

Rick Baumann

Director of Information Services

Provides strategic and tactical oversight of the organization's and membership's technology needs; oversight of internal technical operations; member support and training.

Staff Liaison to:
Social Media/Technology Task Force

E-Mail Rick

(616) 940-8204

Kristy Lubbers

Kristy Lubbers

Technical Services Specialist

Help Desk support for member hardware and software, MLS assistance and training, and zipLogix (e-forms).

E-Mail Kristy

(616) 940-8203

Larry Amond

Larry Amond

Applications Support Specialist

Systems support, programming applications for systems and website functionality.

E-Mail Larry

(616) 940-8283

Brian Miller

Brian Miller

Applications Programmer

Database programmer for member records, MLS, financials, and other internal/external needs.

E-Mail Brian

(616) 940-8204