GRAR Staff Roster

Executive & Administrative Staff

NAME	Position & Responsibilities	Contact Info
Julie Rietberg	Chief Executive Officer (CEO) Aligns the company, internally and externally, with the organization's business plan; management and oversight of the financial, MLS, and administrative operations; compiles and monitors industry trends and statistics; and coordinates the organization's advocacy efforts. Staff Liaison to: GRAR & MLS Boards of Directors, Finance Committee, Government Affairs Committee, International Task Force, Legal Action Committee, MLS Policy Task Force, Professional Standards Committee.	E-Mail Julie (616) 940-8200
Pam VanLuven	Sr. Vice President Management and oversight of the day-to-day operations and governing documents; personnel management in areas of customer service, quality control and MLS integrity; facilitation of GRAR's Strategic Relations Program and the Grand Rapids Association of REALTORS Leadership Academy (GRARLA), and creation/distribution of the weekly mailings. Staff Liaison to: Candidate Review & Development Committee, Grievance Committee, Regional Forms Committee, Social Media Risk Management Task Force, Strategic Relations Task Force, GRAR Board of Directors.	E-Mail Pam (616) 940-8226
Jan Baumann	Executive Assistant Administrative support to the CEO, Sr. Vice President, and GRAR and MLS Boards of Directors.	E-Mail Jan (616) 940-8214
Sue Jenkins	Member Database & Professional Standards Specialist Responsible for maintenance of membership database (new member applications and orientation, transfers, terminations, address changes); Professional Standards administration. Staff Liaison to: Appellate Committee, Grievance Committee, Professional Standards Committee.	E-Mail Sue (616) 940-8218
Heather Rus	Director of Marketing & Events Responsible for professional programming and events (educational and otherwise) within GRAR's operations. Also responsible for management and implementation of communications and messaging program, as well as sales of advertising space on the public website. Staff Liaison to: Broker Relations Task Force, Social Media/Technology Task Force, and Young Professionals Network.	E-Mail Heather 616-940-8236
Kelley Lash	Director of Finance Responsible for managing day-to-day activities related to financial operations, accounting, human resources, and shareholder records. Staff Liaison to: Finance Committee	E-Mail Kelley (616) 940-8212
Sheila Courter	Financial Services Specialist Provides support to Director of Finance; accounts receivable administration, including monthly MLS statements and membership dues billings.	E-Mail Sheila (616) 940-8209
Jodi Nicol	REALTOR^® Products Specialist Oversees REALTOR^® Store operations and products; provides SUPRA support (electronic lockboxes, keys, and accessories); administers room rentals; meetings coordinator; room layout/set-up.	Email REALTOR Store (616) 940-8225

NAME

Position & Responsibilities

Contact Info

Julie Rietberg

Chief Executive Officer (CEO)

Aligns the company, internally and externally, with the organization's business plan; management and oversight of the financial, MLS, and administrative operations; compiles and monitors industry trends and statistics; and coordinates the organization's advocacy efforts.

Staff Liaison to: GRAR & MLS Boards of Directors, Finance Committee, Government Affairs Committee, International Task Force, Legal Action Committee, MLS Policy Task Force, Professional Standards Committee.

E-Mail Julie

(616) 940-8200

Pam VanLuven

Sr. Vice President
Management and oversight of the day-to-day operations and governing documents; personnel management in areas of customer service, quality control and MLS integrity; facilitation of GRAR's Strategic Relations Program and the Grand Rapids Association of REALTORS Leadership Academy (GRARLA), and creation/distribution of the weekly mailings.

Staff Liaison to: Candidate Review & Development Committee, Grievance Committee, Regional Forms Committee, Social Media Risk Management Task Force, Strategic Relations Task Force, GRAR Board of Directors.

E-Mail Pam

(616) 940-8226

Jan Baumann

Executive Assistant

Administrative support to the CEO, Sr. Vice President, and GRAR and MLS Boards of Directors.

E-Mail Jan

(616) 940-8214

Sue Jenkins

Member Database & Professional Standards Specialist

Responsible for maintenance of membership database (new member applications and orientation, transfers, terminations, address changes); Professional Standards administration.

Staff Liaison to: Appellate Committee, Grievance Committee, Professional Standards Committee.

E-Mail Sue

(616) 940-8218

Heather Rus

Director of Marketing & Events
Responsible for professional programming and events (educational and otherwise) within GRAR's operations. Also responsible for management and implementation of communications and messaging program, as well as sales of advertising space on the public website.

Staff Liaison to: Broker Relations Task Force, Social Media/Technology Task Force, and Young Professionals Network.

E-Mail Heather

616-940-8236

Kelley Lash

Director of Finance

Responsible for managing day-to-day activities related to financial operations, accounting, human resources, and shareholder records.

Staff Liaison to: Finance Committee

E-Mail Kelley

(616) 940-8212

Sheila Courter

Financial Services Specialist

Provides support to Director of Finance; accounts receivable administration, including monthly MLS statements and membership dues billings.

E-Mail Sheila

(616) 940-8209

Jodi Nicol

REALTOR^® Products Specialist

Oversees REALTOR^® Store operations and products; provides SUPRA support (electronic lockboxes, keys, and accessories); administers room rentals; meetings coordinator; room layout/set-up.

Email REALTOR Store

(616) 940-8225

MLS Staff

NAME	Position & Responsibilities	Contact Info
Bev Campbell	MLS & Customer Service Specialist Customer service, phone reception, forms orders, pending/closed sales, MLS (changes to existing listings).	E-Mail Bev (616) 940-8202
James Allen	MLS, Facilities, & Supplies Specialist Oversight of new listings; print products; packaging, mailroom, and building maintenance.	E-Mail James (616) 940-8223

NAME

Position & Responsibilities

Contact Info

Bev Campbell

MLS & Customer Service Specialist

Customer service, phone reception, forms orders, pending/closed sales, MLS (changes to existing listings).

E-Mail Bev

(616) 940-8202

James Allen

MLS, Facilities, & Supplies Specialist

Oversight of new listings; print products; packaging, mailroom, and building maintenance.

E-Mail James

(616) 940-8223

Information Services Staff

NAME	Position & Responsibilities	Contact Info
Rick Baumann	Director of Information Services Provides strategic and tactical oversight of the organization's and membership's technology needs; oversight of internal technical operations; member support and training. Staff Liaison to: Social Media/Technology Task Force	E-Mail Rick (616) 940-8204
Kristy Lubbers	Technical Services Specialist Help Desk support for member hardware and software, MLS assistance and training, and zipLogix (e-forms).	E-Mail Kristy (616) 940-8203
Larry Amond	Applications Support Specialist Systems support, programming applications for systems and website functionality.	E-Mail Larry (616) 940-8283
Brian Miller	Applications Programmer Database programmer for member records, MLS, financials, and other internal/external needs.	E-Mail Brian (616) 940-8204

NAME

Position & Responsibilities

Contact Info

Rick Baumann

Director of Information Services

Provides strategic and tactical oversight of the organization's and membership's technology needs; oversight of internal technical operations; member support and training.

Staff Liaison to: Social Media/Technology Task Force

E-Mail Rick

(616) 940-8204

Kristy Lubbers