GRAR Staff Roster

Executive & Administrative Staff

NAME Position & Responsibilities Contact Info
Julie Rietberg


Chief Executive Officer (CEO)
Aligns the company, internally and externally, with the organization’s business plan; management and oversight of the financial, MLS, and administrative operations; compiles and monitors industry trends and statistics; and coordinates the organization’s advocacy efforts.Staff Liaison to: GRAR & MLS Boards of Directors, Finance Committee, Government Affairs Committee, International Committee, Legal Action Committee, Marketing & Branding Task Force, Professional Standards Committee.
E-Mail Julie
(616) 940-8200
Pam VanLuven

Sr. Vice President
Management and oversight of the day-to-day operations and governing documents; personnel management in areas of customer service and MLS integrity; ombudsman for matters of professionalism and industry standards; facilitation of the Grand Rapids Association of REALTORS Leadership Academy (GRARLA), and creation/distribution of the weekly mailings and safety alerts.Staff Liaison to: Candidate Review & Development Committee, Grievance Committee, Regional Forms Committee, MLS Policy Task Force, Community Involvement Task Force, REALTORS Community Crisis Response Fund Task Force.
E-Mail Pam
(616) 940-8226
Kelley Lash


Director of Finance
Responsible for managing day-to-day activities related to financial operations, accounting, human resources, and shareholder records.Staff Liaison to: Finance Committee
E-Mail Kelley
(616) 940-8212
Sue Jenkins

Sue Jenkins2

Executive Assistant & Professional Standards Specialist
Administrative support to the CEO, Sr. Vice President, and GRAR and MLS Boards of Directors. Also responsible for Professional Standards administration.Staff Liaison to: Appellate Committee, Grievance Committee, Professional Standards Committee.
E-Mail Sue
(616) 940-8214
Brittany Sheets

Director of Events & Multi-Media
Responsible for professional programming and events (educational and otherwise) within GRAR’s operations; plans, schedules, coordinates and markets events; maintains a social media strategy; designs and develops multimedia presentations for GRAR website; and responsible for sales of advertising space on the public website.Staff Liaison to: Educational Programming Task Force, REBar Task Force, Young Professionals Network, Safety Task Force.
E-Mail Brittany
(616) 940-8236
Sheila Courter


Financial Services Specialist
Provides support to Director of Finance; accounts receivable administration, including monthly MLS statements and membership dues billings.
E-Mail Sheila
(616) 940-8209
Cheryl Krause


Member Database Specialist
Responsible for maintenance of membership database including new member applications and orientation, transfers, terminations, address changes, etc.
E-Mail Cheryl
(616) 940-8218
Erin Hanner

REALTOR® Products Specialist
Oversees REALTOR® Store operations and products; provides SUPRA support (electronic lockboxes, keys, and accessories); administers room rentals; meetings coordinator; room layout/set-up.
Email REALTOR Store
(616) 940-8225

Information Services and MLS Staff

NAME Position & Responsibilities Contact Info
Rick Baumann


Director of Information Services
Provides strategic and tactical oversight of the organization’s and membership’s technology needs; oversight of internal technical operations, member support and training.
E-Mail Rick
(616) 940-8204
Kristy Lubbers


Technical Services Specialist
Helpdesk support for MLS, member hardware and software; oversight of MLS administration, MLS and zipforms training.
E-Mail Kristy
(616) 940-8203
Larry Amond


Applications Support Specialist
Systems support, programming applications for systems and website functionality.
E-Mail Larry
(616) 940-8283
Brian Miller


Applications Programmer
Database programmer for member records, internal MLS administrative programs, financials, and other internal/external needs.
E-Mail Brian
(616) 940-8204
Macy Durry


MLS Specialist
MLS administration – oversight of new listings.
E-Mail Macy
(616) 940-8223
Dana Tosh


MLS & Customer Service Specialist
Customer service, phone reception and MLS administration – oversight of pending/closed sales and changes to listings.
E-Mail Dana
(616) 940-8200